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Complaints Policy

In 2016 we received 144 complaints related to our fundraising - 65 more than in 2015. This increase was due to our decision to intensify current fundraising channels such as door-to-door, telemarketing and direct mailings and due to our trialling new formats such as Jij&Ik and SMS.

War Child strives to respond to complaints within two working days, in which we succeeded in 99 per cent of all cases. Our policy concerning complaints is available on our website.